Frequently Asked Questions
What types of projects do you take on?
We specialize in interior home maintenance, small repairs, thoughtful improvements, and aging-in-place updates. Most projects are completed within one to three days. We focus on work that requires skill, precision, and care — not large-scale renovations or high-risk exterior work.
What is your process?
We begin with a brief conversation or home evaluation to understand your needs. From there, we provide a clear written estimate outlining scope, materials, and timeline.
Throughout the project, communication remains organized and transparent through our client portal. You’ll receive updates, documentation, and progress photos in one secure place — ensuring clarity whether you’re across town or across the country.
If we uncover something unexpected, we communicate promptly and provide options before proceeding.
Do you work with realtors, inspectors, and second homeowners?
Yes. We frequently assist with pre-listing preparation, post-inspection repairs, and ongoing maintenance for second homes. We provide clear documentation and dependable communication so properties remain ready and well-kept.
What do your prices include?
Our pricing is based on careful research, fair market evaluation, and a clear understanding of the level of skill and attention each project requires. We approach every home proactively — not just fixing what’s visible, but helping prevent the costly issues that often follow overlooked details.
When you work with Laurel & Pine, your investment includes experienced craftsmanship, organized communication through your private client portal, progress photos, detailed documentation, and thoughtful follow-through from start to finish.
And because we stand behind our work, if something isn’t right due to human error, we return promptly to make it right. Our reputation is built on follow-through.
Are you insured and who will be in my home?
You can trust us because all work is done by us, or our handpicked, vetted local partners — professionals we know personally, whose quality and reliability meet our high standards. We are also fully licensed and insured, and so are those we subcontract with.
We operate with discretion and treat every home with the same respect we would our own
How do scheduling and payment work?
Projects are scheduled in advance to ensure focused, uninterrupted service.
To reserve your place on our calendar and allow us to secure materials, we require a 40% deposit prior to beginning work. The remaining balance is invoiced and due upon completion.
We provide clear estimates, organized invoicing through your client portal, and straightforward communication throughout the process.